Frequently Asked Questions
FAQs
1. Do you travel for shoots?
Yes! We’re based in Atlanta, GA, but we travel nationwide. Travel fees may apply depending on the distance and project requirements.
2. How soon will I receive my photos or videos?
Turnaround times vary by project. Most photography sessions are delivered within 7–14 business days. Videography projects can take 2–4 weeks depending on the complexity. Expedited delivery is available for an additional fee.
3. Can I customize a package?
Absolutely. While we offer pre-set packages, we’re happy to tailor services to fit your exact needs and vision.
4. What’s your cancellation policy?
Cancellations must be made at least 7 days before the scheduled shoot to transfer your deposit to a future date. Deposits are non-refundable.
5. Do you provide raw files?
We do not release raw images or footage, as part of our commitment to delivering polished, high-quality work.
6. Do you offer payment plans?
Yes. We offer flexible payment options for select packages. The final balance must be paid before final deliverables are released.
7. Do you offer hair and makeup services?
We do not provide hair or makeup in-house, but we can recommend trusted professionals who can be booked for your session.
8. Can I bring props or personal items to my shoot?
Definitely! Props can help personalize your shoot and make your images stand out. Just let us know ahead of time so we can plan how to incorporate them.
9. Do you shoot in-studio or on location?
We offer both. Studio sessions are great for controlled lighting and polished looks, while on-location shoots allow for unique backgrounds and natural light. You can choose either or a combination of both.
11.What happens if it rains for an outdoor shoot?
We monitor weather conditions leading up to your session. If rain is likely, we’ll work with you to reschedule or move to an indoor location.
12. How do you handle usage rights for photos and videos?
All images and videos remain the property of Unorthodox Creations but are licensed for personal or business use as agreed upon in your contract. Commercial use beyond the scope of your package may require an additional license.